Key process and authority matrix detailed design and implementation for a leading logistics operator in the region
Situation
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A logistics company suffers from inefficient governance structure and key processes
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Conducted detailed baseline assessment to identify processes across the organization, develop and agree with stakeholders on a prioritization framework, and obtained buy in on the prioritized key processes
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Conducted detailed baseline to understand the existing distribution of decision making rights across the different functional areas in the organization
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Mapped the existing flow for each of the identified 8 key processes, the as-is decision making rights and identified key issues and challenges facing each of the processes
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Develop new design for 8 key management processes including strategic planning, budgeting, fleet planning, procurement, HR appraisal, and several finance processes; for each process detailed steps, responsible parties, key inputs, key outputs, time frames, etc
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Developed new authority matrix across the organization that covered over 20 areas (Finance, procurement, strategy, budget, etc), identifying decision making rights up to Level 2 of the organization
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Provided training on selected processes across the different functions of the organization; socialized the proposed authority matrix to the Board of Directors and obtained approval
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Program managed the implementation of the new processes and authority matrix, periodically reporting on progress, raising issues and challenges to top management, managing their resolution and making adjustments to design, as needed
Contribution
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Migration to newly designed processes and authority matrix